Privacy Policy (de) - Escape Rooms Heraklion

Privacy Policy reserves the right to keep a record and process any personal data of their guests on this website, insofar as this is required for its correct function and development, as well as to use them for promotional purposes. The main reason we are asking your personal data is for booking management purposes, sending a confirmation email or modification, cancelation emails and rating of the service you booked, at the same time ensuring the best possible service and the security of your data. Besides, we may use your personal data to communicate with you and letting you know of our special and new offers. Your reservation data are stored for the purpose of completing and managing your booking. Also, keeps a record of your cancelations, so as we know of an increased chance of future cancelations, according to your history chart. These databases are made in the context of improving the services provided and to prevent cases of last minute cancelation. reserves the right to impose a mandatory predeposit, or even a predeposit of the whole reservation amount, to transfer, change or even cancel the reservation, in relevant cases of a bad customer history, or in case of non-confirmation of any reservation.

In case of any guests‘ delay, has the right to reduce the game time depending on the delay time, so that there will be no problems in the smooth running of the next guests‘ program. In case any guests that have a scheduled appointment decide they don’t want to play at the scheduled time, has the right to be reimbursed with the minimum predetermined price for the particular game room by which the room had been reserved.

You have the right at any time  to claim any rights the law offers regarding the processing of personal data, by sending the relevant application at the Contact Form on the website.